Lyka Pet Food Terms

Thank you for visiting our website (www.lyka.com.au). This website is owned and operated by Lyka Pet Food Pty Ltd and our registered office is at Suite 1, Level 18/227 Elizabeth Street, Sydney, NSW, 2000, Australia (ABN #56623082360).

By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy. You should review our Privacy Policy and these Terms and Conditions carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Lyka Pet Food.

You may contact us at any time by writing to us at info@lyka.com.au.

Account membership & communication

By registering your details on our website, you become a registered member. You must be a registered member to subscribe to our services and access certain features of our website.

When you register and activate your account, you will provide us with personal information such as your name, email address and telephone number. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this user name and password secure and are responsible for all use and activity carried out under this user name.

To create an account, you must be:

• At least 18 years of age;
• Possess the legal right and ability to enter into a legally binding agreement with us; and
• Agree and warrant to use the website in accordance with these Terms and Conditions.

By visiting our website or communicating with us via email, you consent to receiving electronic communication from us. As an account member, you also consent to our communication via SMS text messages, for us to better serve your subscription.

Mobile terms of service

When you provide us with your mobile phone number, you may opt in to marketing communications in respect of exclusive offers, new arrival alerts and cart reminders and agree to our Mobile Terms of Service below.

You consent to accept and receive calls and SMS text messages from us to the phone number you provide to us when you signed up or update the contact information associated with your use of our products and services. Your phone number will be used for marketing communications. The frequency of such communications may vary. Message and data rates applied by your cell phone carrier may apply to the text and SMS messages we send you, and neither us nor your cell phone carrier is liable for delayed or undelivered messages.

Except as otherwise provided in our terms you may opt-out of marketing communication SMS text messages Lyka by replying “STOP.” If you wish to reactivate text or SMS messages, or if you are experiencing issues receiving text or SMS messages, please contact us.

Details on our collection, use, and handling of Personal Data are described in our Privacy Policy.

Collection notice

We collect personal information about you in order to process your registration, provide you with our subscription service and for purposes otherwise set out in our Privacy Policy at www.lyka.com.au/privacy-and-terms.

We may disclose this information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our subscription service to you.

We may also disclose your personal information to recipients that are located outside of Australia, including to cloud providers, website hosting companies and our employees located in other countries.

Our Privacy Policy explains: how we store and use, and how you may access and correct your personal information; how you can lodge a complaint regarding the handling of your personal information; and how we will handle any complaint.

If you would like any further information about our privacy policies or practices, please contact us at info@lyka.com.au.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms and Conditions.

Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including these Terms and Conditions) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

Subscription

Our subscription can only be purchased on our website. You must be a registered member to subscribe to our service.

We offer different subscription packages on our website, with tailored food amounts, pricing and shipping schedules. We have the right to change prices and subscription packages at any time.

Our subscription packages are our recommendations for your pet, based on the pet information you provided. Your subscription is your personal subscription and not transferable, and cannot be re-sold.

Once your subscription is placed, you will receive electronic confirmation from us.

You must pay for your subscription with either a credit or debit card (MasterCard, Visa or AMEX). We may change the accepted payment methods at any time.

You acknowledge that your subscription has an ongoing payment, which can be paused or cancelled from your account login, or by contacting us on info@lyka.com.au.

Deliveries and Returns

Products ordered from us can be delivered to the postcodes we are able to ship to within Australia and may change from time to time. Our deliveries exclude PO boxes at this time.

Products will be delivered by our third-party courier. We reserve the right to not deliver to all locations and will tell you if we can deliver to your address when you register on our website.

Delivery dates for your first box are visible on our checkout screen and can be modified by you before your initial purchase. Future deliveries run on a regular frequency and are visible to you within your customer account. This includes the costs of your future boxes and your delivery dates and times.

You will not hold us responsible for any delivery delays that are outside of our control.

Any missing deliveries should be reported to our Customer Care team by emailing us on info@lyka.com.au.

You acknowledge that the products are perishable and once delivered you must take all the necessary steps to ensure the products are stored according to our recommendations and we are not liable for any products that spoil due to poor storage once they have been delivered.

We take customer satisfaction and care incredibly seriously and want to ensure you have the best experience when receiving products from us. If you are dissatisfied at any time, please email our Customer Care team at info@lyka.com.au. We reserve the right to not refund, credit, or discount your account if we believe the product was sent to you in a suitable condition and it was as specified as per the order you made with us. Due to the nature of the product and its perishability, we do not accept returns.

Cancellation

You can cancel your subscription at any time by logging into your customer account.

Your credit card will be charged a few days before your box is prepared and delivered to you, with the exception of your first delivery, in which case you are charged at the time of purchase. You can find your exact delivery date within your customer account.

If you cancel your subscription, you will not be eligible for a pro-rated refund based on the unused days of your subscription.

If you wish to make changes to your subscription before your next delivery, you must do so before the cut-off date indicated within your customer account, and before your account is charged.

Member and introductory offers and discounts

We may offer new and/or existing customers special offers from time to time.

Introductory offers are only available to new users of the website. Previously registered users do not qualify for additional offers, unless expressly stated. "Previously registered users" refers to any combination of: a user with a customer account with Lyka Pet Food, a credit or debit card, a credit or debit card holder, or a delivery address that has previously received a delivery from Lyka Pet Food.

We reserve the right to cancel any special offer, introductory offer or discount at any time without notice.

At our discretion, we may restrict or prevent users from entering into our offers for any reason.

Promotional offers and discounts are available for limited time periods only.

After any discounted offer, you will be charged the full subscription price for subsequent orders, unless explicitly stated by us and whilst your subscription is still Active.

Refer a friend scheme

Our Refer a friend scheme (also known as 'Refur a Friend') allows existing customers to share unique codes with their friends and family to enable them to claim a discount on their first Lyka box.

Discounts can only be used by new customers who have not previously had a Lyka Pet Food account or received a Lyka Pet Food delivery.

Existing customers cannot use friend codes and customers cannot apply their own unique code on their account.

As a Lyka Pet Food customer, you can refer multiple friends and are not limited on the amount of referral rewards you receive in your future boxes. Lyka Pet Food will endeavour to deliver the correct amount of referral rewards in accordance with your successful referrals, but by joining our refer a friend scheme, you accept that Lyka Pet Food may be constrained by the number of referral rewards we can include in your future boxes from time to time.

A 'successful' referral occurs when your friend or family member signs up to Lyka Pet Food using your unique referral codes and then orders their first Lyka box. A unique referral code can be claimed by either using the unique link they receive from their friend, or by entering their friend's name at the checkout.

You will not be able to use a referral code or take advantage of any discount or offer if you are a previously registered user of the website as stated within 'Member and introductory offers and discounts' as per the above.

We reserve the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Refer a Friend scheme.

We may terminate your eligibility to earn a Referral Reward or Referred Friend Reward or deactivate your referral code on the Site if you take any of the following actions:

1) Sign up to multiple accounts, including with different e-mail addresses, through existing shipping address or billing details, in order to generate additional Referral Rewards;

2) Refer customers using spam, display advertising, unsolicited e-mails or links on message boards or forums.

3) Use false names, impersonate other people, or otherwise provide false or misleading information to us;

4) Offer incentives to existing customers who register new accounts; including with different e-mail addresses, through existing shipping address or billing details, in order to generate additional Referral Rewards or Referred Rewards;

5) Violate these Referral Terms or any of the Additional Lyka Terms;

6) Use the Lyka brand in connection with disparaging or defamatory content, content that promotes racism, bigotry, hatred, discrimination or physical harm against any group or individual, offensive, abusive intimidating or harassing content, content that is sexually explicit, obscene and/or contains nudity, any political and/or religious statement, any content containing images or reference to illegal drugs, alcohol, tobacco, weapons or firearms or content that violates someone else’s privacy;

7) Sell or otherwise attempt to transfer your Unique Referral Link;

8) Violate or infringe the rights of any third party;

9) Pay to advertise your Unique Referral Link, including via Google, Facebook, Twitter, and Instagram

Refer a Friend Festive Treat Promotion

From 1 December 2022 to 10 January 2023, new customers who sign up to Lyka Pet Food using an existing customer’s unique referral code and then orders their first Lyka box will be eligible to receive 12 full-size pouches of Lyka treats and 20% off their first order.

Treats will be distributed in the first six (6) subscription boxes, unless subscription is cancelled. Customers who pause or delay and do not resume orders before 31 August 2023 will forfeit remaining treats.

We reserve the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Refer a Friend Festive Treat Promotion.

Refer a Friend Give 20%, Get 20% Promotion

From 10 January 2023 to 4 May 2023, as a Lyka Pet Food customer ‘Referrer’, you can refer friends to receive 20% off future boxes. The Referrer is only eligible to receive up to five (5) Referral Rewards (i.e, after such Referrer has referred five (5), Referred Customers.

Referral rewards will be applied automatically and cannot be combined and only used once. Customers who pause or delay and do not resume orders before 31 December 2023 will forfeit remaining rewards. All referral rewards expire on 31 December 2023. Customers who cancel their account will forfeit remaining referral rewards.

Each referred Customer will also receive a referred reward which will be specified in the Invitation to the Referrer whose Unique Referral link or code can be used to order their first Lyka box.

Lyka Pet Food reserves the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Refer a Friend Promotion.

Lyka Pet Food reserves the right to cancel, terminate, modify or suspend any referral promotions or amend these terms and conditions at any time without prior notice.

Refer a Friend Give Fresh for Less Promotion

From 4 May 2023, as a Lyka Pet Food customer ‘Referrer’, you can refer friends to receive a mystery gift in future boxes.

Referral rewards will be applied automatically and cannot be combined and only used once. Customers who pause or delay and do not resume orders before October 18 2023 will forfeit remaining rewards. All referral rewards expire on October 18 2023. Customers who cancel their account will forfeit remaining referral rewards.

Each referred Customer will also receive a referred reward which will be specified in the Invitation to the Referrer whose Unique Referral link or code can be used to order their first Lyka box.

Lyka Pet Food reserves the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Refer a Friend Promotion.

Lyka Pet Food reserves the right to cancel, terminate, modify or suspend any referral promotions or amend these terms and conditions at any time without prior notice.

Refer a Friend Social Good Promotion

From 19 October 2023 to 16 November 2023, as a Lyka Pet Food customer ‘Referrer’, you can refer friends to receive 50% off your future meal orders (excludes Treats and Pupper Supps).

The Referrer is only eligible to receive up to five (5) Referral Rewards i.e, after such Referrer has referred five (5), Referred Customers.

Referral rewards will be applied automatically and cannot be combined with other offers and only used once. Customers who pause or delay and do not resume orders before 16 November 2023 will forfeit remaining rewards. All referral rewards expire on 16 November 2023. Customers who cancel their account will forfeit remaining referral rewards.

Each referred Customer will also receive a referred reward which will be specified in the Invitation to the Referrer whose Unique Referral link or code can be used to order their first Lyka box.

Lyka Pet Food reserves the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Refer a Friend Promotion.

Lyka Pet Food reserves the right to cancel, terminate, modify or suspend any referral promotions or amend these terms and conditions at any time without prior notice.

Refer a Friend Social Gifting Promotion ('Social Gifting Promotion')

A targeted group of Lyka Customers will be eligible to gift other people (not existing customers) with 50% off their first two Lyka boxes. This offer is exclusive to the group of customers who receive a unique Gift Promotion link via email.

From 10 April 2024 to 8 May 2024, select Lyka Customers ('Referrers') will be eligible to gift 50% off their first two Lyka boxes to their friends and family ('Referred Customers'). This offer is exclusive to the group of customers who receive a unique Gift Promotion link via email.

Each Unique Referrer Link may be used up to the number of times communicated to the customer in the invitation email. If no limit is specified, beyond 5 redemptions each link may remain active until the expiration date at Lyka’s sole discretion.

Referred Customers must sign up via the Referrer's unique link by the earlier of 8 May 2024, or the date listed in the invitation email. Each Unique Referrer Link may be used up to the number of times communicated to the customer in the invitation email. If no limit is specified, beyond 5 redemptions each link may remain active until the expiration date at Lyka's sole discretion.

Each new Referred Customer is eligible to redeem 50% off their first two Lyka boxes for 1 dog only.

Referred Customers will automatically commence their Lyka Subscription upon claiming their Free Starter Box. They can cancel or pause anytime before their second delivery is processed at no additional cost.

When the Referred Customer's 3rd order is processed, the Referrer will get 50% off their next order (applicable to meal values only).

Lyka Pet Food reserves the right to put any user accounts on hold and prevent outgoing deliveries, and remove/change unique customer codes where we detect 'gaming' or abuse of our Social Gifting Promotion.

We may terminate your eligibility to the Social Gifting program or deactivate your referral code on the Site if you take any of the following actions:

1) Sign up to multiple accounts, including with different e-mail addresses, through existing shipping address or billing details, in order to generate additional Referral Rewards;

2) Refer customers using spam, display advertising, unsolicited e-mails or links on message boards or forums.

3) Use false names, impersonate other people, or otherwise provide false or misleading information to us;

4) Offer incentives to existing customers who register new accounts; including with different e-mail addresses, through existing shipping address or billing details, in order to generate additional Referral Rewards or Referred Rewards;

5) Violate these Referral Terms or any of the Additional Lyka Terms;

6) Use the Lyka brand in connection with disparaging or defamatory content, content that promotes racism, bigotry, hatred, discrimination or physical harm against any group or individual, offensive, abusive intimidating or harassing content, content that is sexually explicit, obscene and/or contains nudity, any political and/or religious statement, any content containing images or reference to illegal drugs, alcohol, tobacco, weapons or firearms or content that violates someone else’s privacy;

7) Sell or otherwise attempt to transfer your Unique Referral Link;

8) Violate or infringe the rights of any third party;

9) Pay to advertise your Unique Referral Link, including via Google, Facebook, Twitter, and Instagram

Bespoke promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms and Conditions, those terms and conditions will prevail.

Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

Intellectual property rights

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

• Any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
• Using this website to defame or libel us, our employees or other individuals;
• Uploading files that contain viruses that may cause damage to our property or the property of other individuals;
• Posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

Jurisdiction and governing law

Your use of the website and these Terms and Conditions are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.

In Australia, our goods and services come with guarantees that cannot be excluded under the australian consumer law. nothing in these terms and conditions purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian competition and consumer act and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian consumer law or the competition and consumer regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

Effective: 12 November 2020

Pupper Supps Intro Offer

• Offer is available for a limited time for active bowl subscribers only.
• Offer valid for supplement subscriptions.
• Discount ends 30 June 2023.